In practice it may not be quite as simple or crisp. In theory, if you get a green light on the services in Connection Doctor, the client end should work fine. The Connection Doctor in Mail is a good way of trying to work out what is wrong with a mail system. Next is the Connection Doctor window, which polls the various servers that you have configured, and gives suggestions as to what may be causing problems with any to which it cannot connect. Mail’s basic account settings for iCloud IMAP services. ![]() I leave mine open all the time, just in case there is a glitch. The first is the Activity window (opened from the Window menu), which shows progress in making and completing connections. This inevitably makes diagnosis more tricky, but Mail comes with some tools to help. Now that OS X distributes these settings across these different locations, failure in one can be fatal to the whole. Mail’s SMTP server settings for Apple’s iCloud service. the other settings for that mail account in the mail client that you are using.Mail’s list of SMTP servers if you are using Mail and the problem occurred when trying to send an outgoing message,.the Internet Accounts pane in System Preferences for that particular service,. ![]() If this does not fix the problem, or the connection to the mail server started but then failed, you need to check through all your settings thoroughly to see what is incorrect or changed. If you have recently installed new or updated third party software, you might make that a ‘Safe boot’ to eliminate the risk that third-party extensions are the cause.Ĭheck settings Internet Accounts pane, new to recent versions of OS X, provides system-wide mail settings, but many mail clients do not use those settings. Once you are happy that the mail servers are all OK and your connection to them is good, restart your Mac and try again. It is also possible, for example, that the Domain Name Service (DNS) was unable to locate the mail server, in which case you will need to discover why that is – perhaps your DNS settings have become changed, or the DNS you have set is currently unavailable. Sometimes Internet failures are partial and affect certain services, leaving others such as HTTP for the web unaffected. If that does not work, and you have another means such as mobile phone access, try that as well. Try first using the same Internet connection as your Mac. Then, if you have another means of connecting to your mail service, do so to check that the servers are running correctly. If your Mac was unable to make any sort of connection with a remote mail server, next establish that your network and Internet connections are operating normally. Your first step in either case is to look at the error message, which should give you a good clue as to what went wrong, and may enable you to skip some steps in the process below. The most common problems with email are failure to receive or send messages.
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